Terms | snowandflow

Terms & Conditions

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Standard Terms and Conditions (Last update: 1st July, 2019)

  • Payment of any monies constitutes acceptance of the Terms and Conditions.

  • Clients must have or agree that they have valid travel insurance which covers them for accidents or injuries sustained whilst undertaking snowsports activities.

  • It is the responsibility of the person paying to inform all other people in his/her booking group of all terms, conditions and general information.

  • The person who pays shall be primarily liable for all fees for the entire group in the event of any cancellation.

  • All service offerings are subject to availability.

  • All ski and snowboard lessons are private lessons and separate lessons are required for ski and snowboard.

  • Lessons are confirmed only after full payment is received upfront. No changes are allowed after confirmation. (For example, no changing between ski and snowboard lessons is allowed)

  • Full Day Private Lessons of 6 or 7 hours are conducted within the same day and include at least 60-minute lunch/break time. Lunch is not provided. Clients are free to take rest stop during lessons.

  • Lift passes and gears are not included in the lesson fee and should be arranged by clients.

  • Please arrive at least 15 minutes before lesson starting time with appropriate snowsports outfit, protective equipments, your snowsports gear and lift ticket ready to use. Any part of any lesson missed as a result of not having a valid lift ticket is non-refundable or transferable.

  • Safety equipments such as protective gears and especially helmet are strongly recommended for your own safety. We do not provide rentals and clients should be responsible for renting appropriate snowsports equipments.

  • Lessons will not be extended or rescheduled due to the late arrival of clients for any reason.

Cancellation Policy (Last update: 1st July, 2019)

  • No compensation will be made for weather condition or other operational conditions outside the control of Snow and Flow Snowsports School. Cancellations by client as a result of bad weather will not be refunded. Only in the event of Niseko United official announcement of the resort closure are clients entitled to a full refund.x

  • Our instructors nor the school providing the lessons shall be held liable for any lost or stolen equipment, accident, injury or injury resulting in death that occurs before, during or after the lesson.x

  • Changes to lesson date/time/format (including switching between ski and snowboard lessons) would not be accepted after lesson is confirmed. Any such changes would be deemed as cancellation and a new booking would be required.x

  • A 100% cancellation charge will be applied for peak season (Christmas, New Year and Chinese New Year) lessons from 21st December 2019 to 5th January 2020, 25th January 2020 to 1st February 2020.x

  • For other periods,

    • Cancellation charge of 50% of the lesson fee will be applied for cancellations made within 3 weeks of lesson

    • Cancellation charge of 70% of the lesson fee will be applied for cancellations made within 2 weeks of lesson

    • Cancellation charge of 100% of the lesson fee will be applied for cancellations made within 1 week of lesson

  • A 5% bank fee/associatedxcost in providing cancellation refunds are at the full cost and responsibility of the client.